Whether you are a Travel Manager, Executive Secretary or a person that has the responsibility for managing large travel programmes within an organisation, travel planning can be both the most time consuming and most fulfilling part of your job. Whilst travellers themselves may have an idea of what they would like, it is still down to you as the travel arranger to identify the best flights, hotel rooms and ground transportation arrangements.
It’s your job to not only identify the needs of the traveller, but to also understand the required itinerary, in order to ensure passports, health and visa regulations are in place. You need to investigate all possible routes, keeping your company’s travel policy in mind when deciding class of travel, fare and room type, selecting the most suitable flight, hotel and ground transportations whilst ensuring your traveller is kept safe at all times.
Our solution is based on a hybrid approach, whereby our highly skilled reservations teams are trained to deliver service excellence. They will work closely with you to understand the objectives of each trip, combining the best-in-class travel technology that is custom built to meet your organisations objectives. The same team that manages your offline bookings will also support you with any online queries and interventions, giving you the peace of mind and continuity needed to breathe confidence into the booking process.
Through our continuous improvement workshops, we engage regularly with our travel arrangers, ensuring you are up-to-date on how this fast changing environment may impact your travellers. We will enhance your ability to not only keep your travellers informed, but to also take advantage of any additional travel related opportunities that may be of benefit.
Our solution puts the traveller journey and experience at the heart of everything we do, right through from training to technology.
98% - over the past 5 years we’ve enjoyed a 98% client retention rate
97% of clients would recommend Uniglobe Preferred Travel
95% of our clients rate our overall service as excellent or good
92% online adoption is, on average, achieved by our clients
Uniglobe Preferred was acquired by Business Travel Direct in 2018 and the Uniglobe Preferred brand is now being retired. Clients will continue to receive the same great service from the same teams - these will now simply operate under the Business Travel Direct brand.
The change will come into full effect from January 1st 2020.