No matter what role or department our people work in, each one is a specialist in their field.
We have built our business in a way that truly understands the challenges that our clients face. This makes us both flexible and accessible, enabling us to create long-term relationships by providing a consultative approach to travel, meeting and event management.
The relationship between service delivery and innovative technology is interdependent and has changed the role of the conventional travel consultant. Every one of our travel consultants is trained to the highest standard and is recognised for outstanding customer service and in-depth knowledge of travel technology.
Our Senior Business Travel Consultants have an average of 15 years’ experience in the travel industry and are constantly exceeding our clients’ expectations. This, coupled with our commitment to staff training and development, explains how in the last 5 years, we have enjoyed a client retention rate of 98%, whilst also maintaining one of the lowest staff turnovers in our sector.
Uniglobe Preferred was acquired by Business Travel Direct in 2018 and the Uniglobe Preferred brand is now being retired. Clients will continue to receive the same great service from the same teams - these will now simply operate under the Business Travel Direct brand.
The change will come into full effect from January 1st 2020.